Crisis management
Or decision-making amid uncertainty
Making decisions during a crisis means accepting the need to act quickly amid uncertainty, without having all the information.
Decision-making in a crisis also means being able to mobilize teams around a common objective and to adjust strategy as the situation evolves.
However, decision-making in a crisis does not mean rushing into the unknown or acting in an authoritarian way. A comprehensive crisis management framework relies on pragmatic policies and procedures that reflect the reality of the organization. This framework must also be built on the company’s risk assessment, both at a global and local level. It is the reality on the ground that determines the preventive measures to implement, as well as the tools needed to face a crisis should it occur.
Drawing on their diverse and extensive experience, L-ebore’s teams can guide you step by step in implementing an effective and tailored crisis management framework.
Dedicated training and exercises in various formats must be organized to enable teams to fully understand the tools and methodology to be applied, but above all to help individuals better understand themselves in an extraordinary context marked by uncertainty, stress and even fear.
"In peace prepare for war, in war prepare for peace. / He who has no objectives is unlikely to achieve them." (Sun Tzu, The Art of war)
An effective crisis response requires:
Avoiding denial
Accepting the crisis situation is the first step toward effectively mobilizing teams, means and resources to address it.
Working and thinking in "crisis mode"
Roles and functions within a crisis unit differ from day-to-day jobs. The responsibilities and tools of each member must be known and mastered.
Being able to adapt quickly
The situation on the ground dictates the response: it is therefore essential to be able to monitor developments, anticipate as much as possible, but also completely change objectives when circumstances require it.
Communicating appropriately
Crisis communication is not limited to dealing with the media. Within the crisis unit, all stakeholders must be identified, and the crisis communication strategy must align with the overall crisis management strategy.
Managing personal stress… and the stress of others
No one knows how they will react in a crisis. One thing is certain: everyone will be under stress. It is essential to understand it, identify it, and learn to manage itfirst for oneself, and then for others.